What are cookies?

When you visit our websites we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally.  This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.  You can find more information on the About Cookies website www.aboutcookies.org/

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies, or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.

By using our websites, you agree to us using cookies as set out in this statement.

How the cookies are used

Cookies are usually used for the following purposes:

  • Storing what’s in your shopping basket: This allows you to book trips with us.
  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products, and services that we think you’ll find interesting.
  • Making our marketing relevant: We can show you relevant offers and promotions on our websites and through our advertising networks.

We may use cookies to find out more about how you use our website – like the searches you make and your preferences. We use this information to:

  • Make it possible for you to use our website
  • Show you information and offers that are relevant to you
  • Find out more about how our customers use the site

Buying our products online

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process.  We use cookies to keep track of your searches and preferences.

Your recent searches and shortlisted holidays are recorded using cookies.  If you’ve made a shortlist but haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

Improving your experience

Cookies and software programs are used to record, measure, and analyze how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.

We can find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal

We can find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Advertisements on other websites

If you visit one of our partner sites, you might see an advertisement that’s relevant to what you searched for when you last visited our site. We work with advertising networks that use cookies to collect information on your preferences, meaning we can show advertisements tailored to you.

Types of cookies we use

Third-party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites.  “When you visit certain sections of the website, Google Analytics will install cookies on your browser.” The information generated by the cookies about your use of the website is transmitted to Google.

We use this data to create statistical reports for site visits, average time spent, and pages viewed. No use of Google Analytics to track or collect any personal data of visitors to our website. We won’t combine cookie data with any personal information from any source when using Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.

You may choose to opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Refusing cookie after you’ve accepted

Refusing cookies

Change your browser settings to accept or refuse all cookies. Select specific cookies to allow block, or enable notifications for when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies. You’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in the future.

If you refuse cookies, you won’t be able to access the features of our website or book online with us.